Privacy policy

Overview

This Privacy Policy describes how DOORSTOEP (PTY) LTD ("we," "us," or "our," or "Service Provider") collects, uses, and protects information when you use the Stoep mobile application ("the Application" or "the Service"). This Service is provided as a Free service intended for use "AS IS." We are committed to protecting your privacy and being transparent about the data we handle.

By using the Application, you consent to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Information We Collect

Account and User-Provided Information

For a better experience while using the Application, we may require you to provide us with certain personally identifiable information, including but not limited to your Name and Phone Number.

Automatically Collected Usage Data

When you download and use the Application, we automatically collect certain digital metrics, including:

• Your device's Internet Protocol (IP) address.
• The specific pages of the Application that you visit, the time and date of your visit, and the duration of time spent on those pages or within the Application.
• The operating system running on your mobile device.

Geolocation Data

The Application collects your device's location to determine your approximate geographical location. This data is utilized for:

• Geolocation Services: Providing features such as personalized content, relevant recommendations, and location-based services.
• Analytics and Improvements: Aggregated and anonymized location data helps us analyze user behavior, identify trends, and improve overall performance.
• Third-Party Optimization: Periodically transmitting anonymized location data to external services to assist in enhancing the Application.

Artificial Intelligence (AI) Data

The Application uses Artificial Intelligence (AI) technologies to enhance user experiences. The AI components may process your user data to deliver personalized content, targeted grocery/shopping recommendations, or automated functionalities. All AI processing is performed strictly in accordance with this privacy policy and applicable laws.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and optimize the overall performance of the Application.
• Deliver automated functionalities, personalized recommendations, and location-based services via AI components.
• Contact you from time to time to provide important information, required legal notices, and marketing promotions.
• Retain user-provided data to ensure structural consistency within your application experience.

We do not sell your personal information to third parties.

Data Storage and Security

We are deeply concerned about safeguarding the confidentiality of your information. We maintain physical, electronic, and procedural safeguards to protect all User Provided and Automatically Collected information that we process and maintain.

Data Sharing

We share your information with third parties only in the ways described in this privacy statement. We may disclose User Provided and Automatically Collected Information in the following circumstances:

• Service Providers: With trusted external service providers who work on our behalf, who do not have an independent use of the information we disclose to them, and who have contractually agreed to adhere to the rules set forth in this privacy statement. Only aggregated, anonymized data is periodically transmitted to aid us in improving our offerings.
• Legal Compliance: When required by law, such as to comply with a subpoena or similar legal processes.
• Safety and Fraud Protection: When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to an official government request.

Data Retention and Opt-Out Rights

We retain user-provided data for as long as you use the Application and for a reasonable time thereafter.

• Requesting Deletion: If you would like us to delete the User Provided Data you have shared via the Application, please contact us at support@getstoep.com.
• Opt-Out: You can easily stop all collection of information by the Application at any time by uninstalling it. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace/network.

Children's Privacy

The Application is not used to knowingly solicit data from or market to children under the age of 13. If we become aware that we have collected information from children under 13, we will handle its removal appropriately.

Changes to This Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes by updating this page with the new Privacy Policy. You are advised to consult this policy regularly for updates, as continued use of the app is deemed approval of all changes.

Contact

If you have questions about this Terms, contact us at:

DOORSTOEP (PTY) LTD
Plot No. 1225 Mancishane St,
Mvulane Shopping Complex,
Manzini M200

support@getstoep.com